Help center

How can we help?

Getting started

What is Focus?

Focus is your training, running and nutrition app in one place: programs and workouts, a run tracker, meal and water logging, a daily battery that shows how charged you are, Focus 75, body scans and the Focus Shop.

Where do I start?

Finish the 10-question setup, then open Entrena and start week 1 of Focus Foundation. Log one meal in Come and check your battery on Hoy. Small wins on day one build the habit.

What is the battery?

Your battery is a daily score from 0 to 100 built from four things: training, eating to your plan, moving and sleeping. Reach 100 to Supercharge. It is a guide to consistency, not a medical measure.

Can I use Focus in English or Spanish?

Yes. Change the language anytime in Settings, Language. Everything in the app, including notifications, follows your choice.

Account

How do I change my password?

Go to Settings, Security, Change Password. If you are signed out, tap Forgot password on the sign-in screen and we will email you a reset link.

How do I change my email?

Your login email is tied to your account for security. Send us a ticket from Contact Support and we will update it for you.

How do I edit my goals, height or weight?

Open your profile and tap Edit. Updating your goal or weight recalculates your calorie and macro targets in Come.

How do I delete my account?

Go to Settings, Delete Account. Your profile and data, including scans and photos, are deleted within 30 days. Deleting your account does not cancel an App Store subscription, so cancel that first in your Apple ID settings.

Focus Pro and billing

What's free and what's in Focus Pro?

Free: running, food and water logging, your battery, Focus 75, your own routines and empty workouts, week 1 of Focus Foundation and the Apple Watch app. Pro adds every program, the workouts catalog, Build my week, AI recipes, photo food scan, the full body map and history, and 10% off in the Shop.

How does the free trial work?

The yearly plan includes a 7-day free trial for new subscribers. You get full Pro right away, we remind you 2 days before it ends, and if you cancel before the end you are not charged.

How do I cancel Pro?

On your iPhone open Settings, tap your name, Subscriptions, Focus, and Cancel Subscription. You keep Pro until the end of the period you paid for.

Can I get a refund?

Pro is billed by Apple, so refunds are handled by Apple at reportaproblem.apple.com. For Shop orders, contact us and we will help.

I paid but I don't see Pro

Open the Pro screen and tap Restore Purchases while signed in with the same Apple ID you paid with. If it still does not show, send us a ticket and we will fix it.

How does Invite & Earn work?

Share your code from Invite & Earn. When a friend joins with it and their first Pro payment goes through, you earn free Pro: 1 friend = 1 month, 3 friends = 6 months, 6 friends = 12 months. A friend who cancels during a free trial does not count.

Train

How do programs work?

Pick a program in Entrena and Focus lines up your next training day. Finish it and the next one is ready. Week 1 of Focus Foundation is free; every program is in Pro.

Can I make my own routine?

Yes, for free. In Entrena open My routines and tap the plus button, or save any finished workout as a routine.

How do rest timers and weights work?

When you complete a set the rest timer starts and you get a notification when it ends. Change units, rest time and plate settings in Entrena settings.

What if I miss a training day?

Nothing breaks. Your program waits on the next day you have not done. Just open Entrena and keep going.

Run

How do I record a run?

In Entrena tap Run, choose outdoor or treadmill and press start. Outdoor runs use your location only while the run is active to map your route and pace.

How do I share my run card?

After a run, open the card and tap Download. It saves to your photos so you can post it wherever you want.

How do I set a weekly running goal?

Open the running section and tap your weekly goal. We check in on Thursday if you are behind and send your week card on Sunday.

Eat

How are my calories and macros set?

From your setup answers: goal, sex, age, height, weight and activity. You can adjust them anytime in Come, Targets.

How do I log food quickly?

Tap the plus button in Come and search the food database, use a recent food, add a recipe, or use Quick add for just calories and macros. Pro members can also snap a photo of the plate.

What is Build my week?

A Pro feature that plans a full week of meals to your calories and macros, with your cuisines and the foods you avoid. Swap any meal with one tap.

Does the photo food scan send my photos anywhere?

No. The scan runs on your iPhone with Apple's on-device AI. It needs a recent iPhone with Apple Intelligence. Calories come from the Focus food database, so check any item marked estimated.

How do meal and water reminders work?

Turn them on and choose times in Come settings. They are scheduled on your phone, so they work even without a connection.

Battery and progress

How do body scans work?

Pick a weekly scan day in Progreso, stand in the same light and pose, and take your photos. Scans are private to you and can be locked with Face ID. Free members see their last 2 scans; Pro keeps the full history.

What is the body map?

It shows which muscles are recovered and ready to train. Pro adds Volume, the work each muscle got this week.

How do achievements work?

Badges unlock automatically as you train, run, eat to plan, keep your battery charged and complete Focus 75. Find them on your profile. Some are secret until you earn them.

What is Focus 75?

A 75-day challenge with daily actions. Complete every action each day to keep going. Salvos can save a missed day a limited number of times.

Apple Watch and Health

How do I connect Apple Health?

Go to Settings in Focus and allow Apple Health, or turn categories on in the Health app, Sharing, Apps, Focus. Steps, sleep and heart rate then charge your battery automatically.

How do I use Focus on Apple Watch?

Install Focus on your iPhone and it appears on your paired Watch. Start a workout or run from the Watch and it syncs to your phone when you finish. The Watch app is free.

How do I add Focus widgets?

Press and hold your home screen, tap the plus button, search Focus and choose a widget. Widgets show your battery, today's plan and quotes.

Shop and orders

How long does shipping take?

Shipping options, prices and estimated delivery are shown at checkout before you pay. You get a notification when your order ships.

How do I return or exchange an item?

Open the order in Tienda, Orders, and tap Get help, or send us a ticket with your order number. Returns and exchanges follow the policy shown at checkout.

Do Pro members get a discount?

Yes. Pro members get 10% off Focus apparel, applied automatically at checkout, plus early access to new drops.

Privacy

Is my health data private?

Yes. Health data is used only to show your progress and power features you turn on. It is never sold and never used for advertising.

Who can see my scans and progress photos?

Only you. They are stored in a private area of your account. Nothing is shared unless you download and post it yourself.

How do I control notifications?

Go to Settings, Notifications to choose categories, your morning message time and quiet hours. We send at most 4 non-essential notifications a day.

Where can I read the Terms and Privacy Policy?

In Settings, About, or at focusmode.com/terms and focusmode.com/privacy. Questions: support@focusmode.com.

Didn't find your answer?

Write to us and we'll get back to you as soon as we can.